Privacy policy
Last updated: March 12, 2026
Pipa Cosmetics operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pipa Cosmetics is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment, and payment confirmation. Payment data is processed securely through our payment providers.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel.
• Communications with us including information you provide when contacting customer support.
• Device information including your IP address, browser type, and device identifiers.
• Usage information including how and when you interact with our website.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you when you create an account, place an order, contact us or otherwise provide information.
• Automatically through the Services using cookies and similar technologies when you use our website.
• From our service providers who help us operate our store.
• From partners or other third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing and advertising activities. Cookies help us remember your preferences, understand how visitors use our website, and improve the overall functionality of our store.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to process orders, process payments, ship products, manage your account, handle returns or exchanges, and improve your shopping experience.
Marketing and Advertising
We may send marketing communications by email or display advertisements related to our products. You can unsubscribe from marketing emails at any time.
Security and Fraud Prevention
We use your information to detect and prevent fraud and maintain the security of our website.
Customer Support
We use your information to respond to inquiries and provide customer service.
Legal Compliance
We may process personal information to comply with legal obligations or respond to lawful requests from authorities.
How We Disclose Personal Information
We may share personal information with third parties when necessary to operate our store, including:
• Shopify, which powers our online store.
• Payment providers to securely process payments.
• Shipping and fulfillment partners to deliver your orders.
• Service providers who assist with analytics, hosting, marketing, and customer support.
Shopify may process your personal information in order to provide and improve its services. To learn more about how Shopify processes personal data, please visit:
https://privacy.shopify.com/en
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.
Security and Retention
We take reasonable measures to protect your personal information. However, no system can guarantee complete security. We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have certain rights regarding your personal data, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to request a copy of your data
• The right to withdraw consent for marketing communications
You may exercise these rights by contacting us using the information below.
Complaints
If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority within the European Economic Area.
International Transfers
Your information may be transferred outside the European Economic Area when necessary to operate our services. When this happens, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
Contact
If you have any questions about this Privacy Policy or your personal data, you may contact us at:
Morais & Silva
Heirbaan 131
2070 Zwijndrecht
Belgium
Email: info@pipacosmetics.be